Have you encountered a problem with one of our products? If so, please contact us and we'll get back to you as soon as possible. Remember to include specific details including iOS device, iOS version and any activity that led up to the incident.
...contacted Durbinware not expecting anything. Not only did Mark get back to me within an hour, after a couple of questions, he figured out that it was a bug in the app. He told me a workaround. Two weeks later he wrote to tell me that he'd fixed the bug and a new version was available to download. Fabulous! Never expected service like that. Program now works perfectly on iPhone and iPad. Support them. It's a great app and they're amazingly responsive.